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Your Right To Cancel

If you order over the phone or online you have the legal right to cancel your order within seven working days of placing the order.

In addition to your legal rights and obligations should you change your mind, you can cancel or change your order by calling us on 020 8203 2553 or emailing us at up until the point of its despatch to you.

After the point of despatch to you, you can return any item to us for refund, as long as it is unused and returned with any seals and shrink wrap intact. We can only accept the return of opened items if they are faulty.

If you are amending your order, please be aware that your delivery time and the price you have been quoted may change as a result. Our Customer Service Team will advise you of this when you call.

Please note refunds cannot be given on Gift Vouchers.

Please follow the steps below to enable us to process your refund efficiently:

Contact Navras Records directly, explaining the reason for return.

In the case of a faulty product, please provide a full description of the fault.

In most cases you will be advised to wrap the item in its original packaging with all manuals and accessories as appropriate, including details of your Invoice number, Name, Address, Contact details and reason for the return.

Send the package to the address below:

Navras Records Limited
Returns Department
22 Sherwood Road

We will notify you via e-mail or Telephone when we have processed your refund.

For your protection we recommend that you use a recorded delivery service.

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